Privacy Policy

Effective Date: July 19, 2026

At Sonicon Software, we value your privacy. This policy explains what data we collect, how we use it, and your rights.

Information We Collect

We collect information you provide directly to us:

• Contact Form: Name, email address, company, and message contents when you submit an inquiry through our website.
• WhatsApp Bot: Messages you send to our WhatsApp bot, including your phone number as required by WhatsApp.
• Telegram Bot: Messages you send to our Telegram bot, including your Telegram username and user ID as required by Telegram.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver services and products you've requested
• Improve our website, products, and services
• Send relevant updates about our services (only if you opt in)

Analytics

We use Umami, a privacy-focused analytics tool, to understand how our website is used. Umami does not use cookies and does not collect personal data. It only tracks anonymized page views and basic interaction metrics.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may be shared only:

• With service providers that help us operate our website and bots (e.g., hosting, Formspree for form submissions, WhatsApp and Telegram platforms for bot messaging)
• When required by law or to protect our rights

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of communications at any time

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this privacy policy or your data, contact us at hello@sonicon.org.